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Laurence Briffa

Laurence Briffa

Customer relationship Officer, English proficiency
French

Good interpersonal skills
Communication - Coordination
Customer relationship
Driving License
Valbonne (06560) France
Employed Just looking around
Contact me
Flexible, I’ve been able to adapt quickly to various positions and responsibilities, in France and 6 years in Ireland. In charge of customer relationship and English proficiency, I'm in charge of monitoring files, from order processing to delivery, ensuring that goods are received on good condition, right through to invoices payment. My interpersonal and communication skills are essential assets for successfully building customer loyalty and maintaining good professional relationships with both salespeople and my colleagues at headquarters. Contact me and let's talk.
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Experiences
  • Customer orders processing: with hospitals, private clinics, audioprosthesists
  • Daily contact in English with head office in Austria, for creating purchase orders monitoring deliveries, contacting customers and carriers
  • Purchases receptions in Navision, customer invoicing
  • Dispatch and follow-up of audioprocessors, for patient testing
  • Handling expired implants, information to hospitals, reminders sending
  • Processing of returns and exchanges through traceability, handling of credit notes
  • Quarterly inventory (France area)
Company Description
World’s leading hearing implant company, on a mission to help people with hearing loss experience the joy of sound.
Company website
https://www.medel.com/
  • Ensure physical, telephone reception, and mail sorting
  • Manage contracts with external service providers (Cleaning agent, premises maintenance ...)
  • Enter employee expense reports into the internal management tool
  • Centralise invoices from transport providers and edit customers invoices
  • Manage office supplies
  • Participate in the organisation of internal company events (Seminars, team-buildings)
  • Coordinate communication around the quarterly newsletter
  • Be the point of contact for all internal demands, and find solutions
Company Description
QuantifiCare is a fast-growing leading Imaging CRO (Contract Research Organization ) offering:
  • Pre-clinical to phase IV clinical trial services across a wide range of clinical areas to pharmaceutical, biotech and cosmetic industries.
  • Innovative imaging tools tailored for medical specialists including plastic surgeons, aesthetic specialists and dermatologists.
Company website
https://www.quantificare.com/
  • Support employees in organising their travels
  • Ensure the logistical organisation of various events
  • Organise meetings and manage meeting rooms & showrooms
  • Welcome and assist newcomers; and return of tools, closing of IT accounts
  • Control the correct assignment of the hours worked by the teams
  • Ensure orders for supplies, access and computer equipment
  • Manage budgets and help creating dashboards
  • Develop reports or notes according to the teams requests
  • Be proactive in sharing information between departments
Company Description
Thales Defence Mission Systems is a global leader in underwater systems and the world’s top exporter of sonars and related systems for naval forces.
Company website
http://www.thalesgroup.com
  • As part of the Mane product sales process: note, process and track orders on a daily basis for a set of internal branches and key account customers assigned; and as such, to ensure that they are satisfied.
Company Description
Mane is a Fragrance and Flavour Design Family Industry.
Company website
http://www.mane.com
  • Check and update employee expenses reports on SAP Concur vs Excel tracking
  • Manage office furniture needs & office supplies: appointments and request for supplier quotes
  • Find training organisations and ask them for specific training quotes, according to employees needs
  • Clarify training requests via the current OPCO, and register employees requesting training
  • Answer incoming calls and distribute them to right correspondents internally
  • Translate from English into French, matrix of invoices to be transferred to ERP, at the headquarters in Denmark
Company Description
DEIF is a global provider of sustainable, safe and reliable energy control solutions for onshore and offshore decentralised power generation.
Company website
http://www.deif.com
  • Be with the sales Representative, the contact for all customer requests
  • Enter customer orders, send order acknowledgement and confirm shipment dates
  • Set up goods planning in connection with Production, so that deliveries are made on time, with right quantities and proper packaging
  • Manage sample requests in the inter-group digital tool
  • Be the Quality Correspondent: the privileged contact between customer needs (Technical Sheets, SDS, Certificates, etc.), and the Quality & Regulatory Services, in order to refine requests and best respond to customers
  • Manage the planning of weekly teleworking days, for the Customer Service Team (7 pers.) and inform internal services
Company Description
International Flavors et Fragrances
IFF: international company that bought the French family business René Laurent: specialised in the manufacture of flavorings based on natural products, for the food industry.
Company website
https://www.iff.com/
  • Assistance of 2 international research teams (50 persons, 20 nationalities)
  • HR monitoring
  • Budgetary, financial and contractual supports
  • Internal communication and external relationships
  • Event project management
Company Description
Public institution, inventor of the digital world
Company website
http://www.inria.fr
  • ANIMATION for members: supports to commissions, events organisation
  • Identifying and implementing cross-members projects, and via the ecosystem
  • Promoting the Association: developing prospects & partners
  • Networking of members and digital actors
  • COMMUNICATION: Community management, updating website, writing newsletters
Company Description
Digital facilitator on the French Riviera, for 25 years
Company website
http://www.telecom-valley.fr
  • 01/2017: Legal VP's Assistant and his Teams: contract management and export control
  • 2015-2016: Personal Assistant to the Control & Operation Satellite Manager and his Teams, in the Telecom Branch (80 persons)
  • Coordination & organisation of a 3 days seminar, to federate the best customers: 120 persons worldwide
  • Logistics support during LEOP (Launch and Early Orbit Phase)
  • Suppliers orders & invoices processing, litigation management
  • Organisation of agendas, meetings, missions
  • 2014: General Services Manager's Personal Assistant and his Team (20 pers)
  • Monitoring expenses of persons engaged in the company daily commuting plan
  • English translation of business review, for the Site Director
Company Description
Franco-Italian joint venture of the space industry.
"Innovation at the heart of satellite solutions, to the service of citizens and beyond the earth"
Company website
https://www.thalesgroup.com/fr/global-activities/espace
  • EXPERTISE: pre-study on the installation of electric charging stations, for a municipality of Alpes-Maritimes
  • Speaker at the international conference on sustainable mobility: "Ladies in Mobility", at EVER exhibition in Monaco, 03/2013
  • ANIMATION and EVENT: creation of sustainable mobility days: round table, consultation and awareness workshop; carpool lunch; "Cycle to work days"; eco driving ; road safety ; with the local Mobility Authorities
  • Co-organisation of the "Green Code 2012 Forum", on sustainable mobility (130 targeted visitors), at Ademe Sophia Antipolis
  • Awareness-raising actions, federation and networking of public and private actors, to reduce the use of the vehicle with one person on board, on commuting
  • COMMUNICATION: media design; online survey, photo report, press relations
  • DIGITAL: Community management of sustainable mobility on social networks, and administration management of blogs/website; online survey management
Detailed Description
  • Solutions for eco-friendly and daily trips.
Company Description
Project management for an inter companies daily commuting plan
Company website
http://www.greencode.fr
  • Educate employees in implementing alternatives to "one person driving in a car", by improving traffic flow on commuting, in favor of public transportation, carpool, (electric) bicycle, walking to work and telecommuting
  • Survey analysis, presentation of results and writing summaries
  • Organisation and animation of workshops in English, on the various themes of alternative modes of transportation to the private car
  • Coordination with the engineering office in charge of the project, and the "Sophia Club Entreprises"
  • Manage a team of 20 internal coordinators
  • Participation in the development of solutions catalog to implement
  • Monitoring the implementation of the first actions, through a dashboard
  • Work on change management
Detailed Description
  • Daily transportation management on Sophia Antipolis site.
  • Coordination of special sessions (3, 000 visitors), responsible for the team of 20 hostesses, in Vienna - Austria
  • Scientific support: communication, correspondence with cardiologists and Steering Committee
  • Creation of statistics, reports and online questionnaires, publications, relationships with medical publishers, selection of medical studies
  • Part of the implementation of the scientific program, & medical brochures in French-English
Company Description
The European Society of Cardiology's mission is to reduce the burden of cardiovascular disease in Europe, through education, congresses, clinical practice guidelines, surveys and journals.
  • Customer service support, for export areas: coordination of technical and business directorates
  • Interface between the head manager, sales forces, and group agencies: Thales UK & Australia
  • Organisation of seminars with international entities
Company Description
Management coordination for Naval services
  • Director agenda monitoring, travel organisation, redaction of activities annual reports
  • Follow up of contracts for consultants in the Meds zone
  • Coordination for creation of brochures: design, layout, text revision
  • Interface with experts for seminars in France and abroad
  • Bilingual Translation (English-French) of documents (tender specifications, ...)
Company Description
Member of the UNEP: http://www.unep.org/
Plan Bleu is a center of observation, analysis and advice on the evolution of the Mediterranean; for prospective and protection of the Mediterranean Sea
Company website
http://planbleu.org/en/plan-bleu
  • Coordination of the distributors Management for Botox product, in Eastern Europe, Africa, Middle East, areas
  • Analysis of export sales, and marketing support (forecasts on spreadsheets and graphs)
  • Inventory management in relation with the finance departement, budget plannification and distributors abroad
  • Implementation and coordination of promotional activities, organisation of national and international congresses
Company Description
American pharmaceutical laboratory, specialising in the field of ophthalmology.
Company website
http://www.allergan.com
  • Follow up of French customer accounts: neurosurgeons and dermatological ones
  • Sales coordination with export distributors in Spain, UK, Ireland, Mexico, Argentina & Brazil
  • Bilingual interface with Sales Representatives and intercompany agencies, in UK & USA
Company Description
Pharmaceutical industry specialising in neurosurgery. Manufacture and distribution of neurosurgical implants and materials and skin (artificial skin for burn victims), mainly.
  • Management of a 3 up to 5 sales representatives team: recruitment, training, motivation, communication
  • Management of key accounts (hospitals, clinics), litigation management, decision making in emergency
  • Bilingual coordination (French-English) between the various departments: Sales Administration, Marketing, Human Resources, Logistics, Finances (France & Ireland)
  • Coordination with ophthalmologists customers and distributors
  • SAP skills: testing and application
Company Description
US pharmaceutical industry, specialising in the areas of contact lenses care products, and intraocular lenses for cataract surgery.
Manufacture and distribution of these products and surgical equipment for surgery division (phaco emulsification equipment and consumables).
(AMO derived from Allergan Laboratory after split. Then AMO acquired by Abbott Medical Optics Laboratory)
Company website
http://www.amo-inc.com
  • Orders processing, sales promotion, invoicing, after-sales service
  • Customer support for opticians, pharmaceutical wholesalers, doctors
  • Bilingual coordination (French-English) between various departments: Administration and Sales Force, Marketing, Human Resources, Logistics, Finance (France and Ireland)
Company Description
American pharmaceutical laboratory, specialising in the field of ophthalmology.
Company website
http://www.allergan.com
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